Intercom Fin works — until it doesn't. Here's what teams gain when they bring their conversations, contacts, and AI playbooks to UptoNova, and how the 30-second import works.
"AI agent that resolves customer questions at $0.99 per resolution."
Pain points
"AI sales agent + omnichannel inbox + auto-filling CRM, flat pricing."
What you gain
Pricing
Intercom Fin lowest tier
$0.99/resolution
USD · before per-message, per-contact, or AI add-on fees
UptoNova starter
$49/mo
Flat · AI agent included · no per-resolution fee
Most teams switching from Intercom Fin reduce their monthly messaging spend within the first billing cycle. Exact savings depend on your seat count + AI usage.
Migration
Paste your Intercom Fin API token, or drag your export CSV. We auto-detect contacts, tags, custom fields and last-message timestamps.
See a 25-row sample before anything writes. Override any field mapping. Rollback is one click for 24 hours after import.
Contacts, conversations and tags land in UptoNova. Hook up WhatsApp / IG / TG / Web, point your number, done.
Feature by feature
| Feature | Intercom Fin | UptoNova |
|---|---|---|
|
WhatsApp Groups
Listen + reply inside WhatsApp Groups, not just 1-to-1 DMs.
|
× | ✓ |
|
WhatsApp Calling
Inbound + outbound WhatsApp Business voice calls.
|
× | ✓ |
|
Instagram DMs
Inbound + outbound Instagram Direct messages in the unified inbox.
|
× | ✓ |
|
Instagram Comments to DM
Detect comment trigger words and DM the author automatically.
|
× | ✓ |
|
Facebook Messenger
Page-scoped Messenger DMs in the unified inbox.
|
× | ✓ |
|
Telegram
Telegram bot ingest + send.
|
× | ✓ |
|
Telegram Channels
Broadcast and listen inside Telegram Channels.
|
× | ✓ |
|
Voice (RealtimeKit)
Real-time voice rooms for sales calls + support.
|
× | ✓ |
|
AI image search across catalog
Customer sends a photo; AI matches the closest product.
|
× | ✓ |
|
Per-tenant model routing
Switch Flash-Lite / Flash / Pro per tenant or use case.
|
× | ✓ |
|
Kanban pipeline
Drag-and-drop deals across stages.
|
× | ✓ |
|
Deals
Track a deal with amount + stage + owner.
|
× | ✓ |
|
Lifecycle stages
Lead/qualified/opportunity/customer stages.
|
× | ✓ |
|
In-chat Stripe links
Send Stripe payment links from inside the conversation.
|
× | ✓ |
|
Shopify
Two-way Shopify catalog + order sync.
|
× | ✓ |
|
WooCommerce
WooCommerce catalog + order sync.
|
× | ✓ |
|
Abandoned cart
Auto-recover carts via channel-of-choice.
|
× | ✓ |
|
Multi-currency
Support multiple currencies in the catalog + payments.
|
× | ✓ |
|
Broadcasts
Send a one-off mass message to a segment.
|
× | ✓ |
|
Drip sequences
Time-spaced auto-sequences after a trigger.
|
× | ✓ |
|
WhatsApp template manager
Submit + manage Meta-approved templates from the UI.
|
× | ✓ |
|
Click-to-WhatsApp ad builder
Build CTWA ads in the UI + track ROAS.
|
× | ✓ |
|
Meta Conversions API
Feed purchase events back to Meta for ROAS uplift.
|
× | ✓ |
|
Flat plan
Single flat subscription with no per-event surprise.
|
× | ✓ |
|
Freemium
A genuinely free tier (not just a trial).
|
× | ✓ |
Comparison reflects Intercom Fin's publicly listed plans + UptoNova's shipping product. Sources documented in our public competitor battle plan.
Start free. Import your Intercom Fin data. Roll back any time in 24 hours.
Import from Intercom Fin →