Switching from Tidio to UptoNova

Tidio works — until it doesn't. Here's what teams gain when they bring their conversations, contacts, and AI playbooks to UptoNova, and how the 30-second import works.

Start free · Import your Tidio data in 30s → See the full comparison

Tidio

Starts at $29/mo · https://tidio.com

"Live chat + Lyro AI for SMB websites."

Pain points

×Lyro AI add-on doubles bills quickly.
×Huge gap mid-tier — nothing between $59 and $749.
×Weak WhatsApp / IG presence (web-chat-first).

UptoNova

Starts at $49/mo · flat, no per-resolution fee

"AI sales agent + omnichannel inbox + auto-filling CRM, flat pricing."

What you gain

✓WhatsApp Groups — Listen + reply inside WhatsApp Groups, not just 1-to-1 DMs.
✓WhatsApp Calling — Inbound + outbound WhatsApp Business voice calls.
✓Instagram Comments to DM — Detect comment trigger words and DM the author automatically.
✓Telegram — Telegram bot ingest + send.
✓Telegram Channels — Broadcast and listen inside Telegram Channels.
✓Voice (RealtimeKit) — Real-time voice rooms for sales calls + support.

Pricing

Less per month. More per dollar.

Tidio lowest tier

$29/mo

USD · before per-message, per-contact, or AI add-on fees

UptoNova starter

$49/mo

Flat · AI agent included · no per-resolution fee

Most teams switching from Tidio reduce their monthly messaging spend within the first billing cycle. Exact savings depend on your seat count + AI usage.

Migration

3 steps. ~30 seconds. Reversible.

Connect

Paste your Tidio API token, or drag your export CSV. We auto-detect contacts, tags, custom fields and last-message timestamps.

Preview

See a 25-row sample before anything writes. Override any field mapping. Rollback is one click for 24 hours after import.

Live in your inbox

Contacts, conversations and tags land in UptoNova. Hook up WhatsApp / IG / TG / Web, point your number, done.

Start the import wizard →

Feature by feature

Where UptoNova pulls ahead

Feature	Tidio	UptoNova
WhatsApp Groups Listen + reply inside WhatsApp Groups, not just 1-to-1 DMs.	×	✓
WhatsApp Calling Inbound + outbound WhatsApp Business voice calls.	×	✓
Instagram Comments to DM Detect comment trigger words and DM the author automatically.	×	✓
Telegram Telegram bot ingest + send.	×	✓
Telegram Channels Broadcast and listen inside Telegram Channels.	×	✓
Voice (RealtimeKit) Real-time voice rooms for sales calls + support.	×	✓
AI image search across catalog Customer sends a photo; AI matches the closest product.	×	✓
Per-tenant model routing Switch Flash-Lite / Flash / Pro per tenant or use case.	×	✓
Kanban pipeline Drag-and-drop deals across stages.	×	✓
Deals Track a deal with amount + stage + owner.	×	✓
Skill-based routing Route by required skill tags.	×	✓
Queue overflow Hand off to backup queue when SLA at risk.	×	✓
Agent capacity limits Cap concurrent conversations per agent.	×	✓
Click-to-WhatsApp ad builder Build CTWA ads in the UI + track ROAS.	×	✓
Meta Conversions API Feed purchase events back to Meta for ROAS uplift.	×	✓
AI cost dashboard Per-tenant token/$ spend by model + cache hits.	×	✓
Cost-per-resolution Cost per resolved conversation surfaced in the UI.	×	✓
Flat plan Single flat subscription with no per-event surprise.	×	✓

Comparison reflects Tidio's publicly listed plans + UptoNova's shipping product. Sources documented in our public competitor battle plan.